Comments on: Review: 01.com Zimbra Hosting

By: Aaron R.

Aaron R. — Tue, 31 Mar 2009 14:22:56 +0000

Well it’s good to hear you’ve sorted things out. I work with another hosting provider called SpecialAI and although they don’t sell personal accounts, SpecialAI does have one of the best up-time guarantees, 100%, which we consistently satisfy year over year. Yes, technology poops out occasionally but it’s the way that the provider handles the problem which makes the biggest difference.

By: the 8bitkid

the 8bitkid — Fri, 26 Dec 2008 05:12:06 +0000

for anyone following along, i’ve updated the post. while i certainly had a trying time during the outage, things have improved substantially since then.

By: Kaleb

Kaleb — Wed, 26 Nov 2008 18:42:07 +0000

Wow, that is a rather scathing review…

If it is correct in terms of some customers going a month without recovering their mail, that would poke quite a few holes in the idea that they have any sort of redundancy or fail-over capabilities.

Do they have pictures of their ‘redundant data center’?

(Of course some hosting providers seem to think RAID 5 = redundancy :) )

By: 01user

01user — Tue, 25 Nov 2008 22:57:47 +0000

Similar review about 01.com:
http://01hostingreview.synthasite.com/

Recommendation: AVOID!

By: Reddog

Reddog — Thu, 20 Nov 2008 07:51:30 +0000

We work quite closely with 01.com, they do much of our mail server work. Some of our internal accounts were affected by this outage and I was as angry as hell. We looked at moving hosting providers within the first few days.
I have talked to a number of people at 01.com including the person who owns the company and I am happy with how they have handled everything given the scale of the failure. We are going to use them to setup our new dedicated Zimbra servers and they have been more than helpful in designing a solution that is multi continent redundant for our customers, without any extra charge.
While the failure was crap and unacceptable, their knowledge of Zimbra and how to connect it with 3rd party applications is awesome, truly their biggest selling point.

By: the 8bitkid

the 8bitkid — Thu, 20 Nov 2008 06:03:34 +0000

so i am not currently having any issues with 01.com any more. i use them through the web interface, the Zimbra desktop client, my iPhone via exchange, and IMAP.

after having my initial problems, they have done a great deal to dramatically improve their communication and overall transparency. while this doesn’t make the initial failure any less painful, it has greatly assuaged any of my concerns over their ability to execute.

with regards to Zimbra as an alternative to MobileMe, i have found Zimbra to meet all of my needs. it works perfectly for me, since i have my own domain, and allows me to effortlessly manage my information across multiple machines, while leveraging CalDAV, push e-mail, and address book sync.

By: Jamie Rytlewski

Jamie Rytlewski — Thu, 20 Nov 2008 00:49:17 +0000

Are you still having problems with 01? I was thinking of switching as MobileMe is super fail and I wanted something to sync with my iPhone and my girlfriends calendar.

By: Kaleb

Kaleb — Wed, 05 Nov 2008 18:40:53 +0000

Are you using the web interface or a thick client when you see the delay?
Have their engineers (aka real tech people, not reassuring managerial types…) been helpful?

By: roozter

roozter — Mon, 03 Nov 2008 17:05:29 +0000

I found this posting while doing a search on 01.com issues. I’m in a similar situation as you and needed an email host for a couple domains. I found Zimbra a year and a half ago, and think it’s absolutely great. I’ve tried running my own Exchange server, a hosted Exchange account, a Zimbra hosted account with HostProgressive, and now a 01.com Zimbra account. When dealing with multiple email accounts, Zimbra has no competition.

I actually just switched to a business account from a shared account with 01 about a month ago. The price was about the same, but now I can add more mailboxes and have shared resources between them. I just backed up my shared account to Outlook, created a new account and sync’d up from my Outlook backup. If you have a shared account now you may think about doing something similar….perhaps the business accounts are treated a little differently.

But what I’m searching for now is anything to do with email delays. For the past several weeks, I’ve been experiencing a 5 – 15 minute delay both on the sending and receiving end of emails. I’m hoping this is something that 01.com is working through, as it’s getting annoying. Are you experiencing the same types of delays?

By: Patrick

Patrick — Mon, 03 Nov 2008 16:34:23 +0000

We are in the same boat with 01.com

We were going to switch to another (unnamed) provider this weekend, but they botched every single part of the transition they could. Considering they are pursuing me as a customer and I have not paid a dime, I worry how things will be once they have me tied to a one year contract. For now, I guess I will stick with 01.com.

What’s the saying? Fool me once, shame on you, Fool me a second time…